Shipping policy

1. PROCESSING TIMES

Orders are typically processed within 1–2 working days. During peak periods, processing may take slightly longer. We will notify you by email if there are any significant delays.

2. DELIVERY TIMES

  • UK Standard Delivery: 2–4 working days after dispatch

  • UK Express Delivery: 1–2 working days after dispatch

  • International Delivery: Please allow 5–20 working days, depending on destination and customs clearance

Delivery times are estimates and not guaranteed, especially during busy periods or unforeseen circumstances.

3. SHIPPING RATES

Shipping costs will be calculated and displayed at checkout. We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

4. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details if tracking is available.

5. INTERNATIONAL DELIVERIES

International customers are responsible for any customs duties, taxes, or import fees charged by their country of residence. Please check with your local customs office if you have concerns about these fees.

6. MISSING OR DAMAGED ITEMS

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at salpalhq@gmail.com with your order number so we can help resolve the issue.

7. CONTACT

For any shipping-related questions, please email us at salpalhq@gmail.com and include your order number for faster assistance.